Comments on: Magna CRM Beta update http://rapidsignal.com/blog/2006/01/10/magna-crm-beta-update/ Rapid Signal: a micro-ISV venture Fri, 21 Nov 2008 03:12:46 +0000 http://wordpress.org/?v=2.6.1 By: Dimitris Giannitsaros http://rapidsignal.com/blog/2006/01/10/magna-crm-beta-update/#comment-199 Dimitris Giannitsaros Tue, 10 Jan 2006 15:40:47 +0000 http://rapidsignal.com/blog/?p=153#comment-199 You couldn't be more right about the feedback box. I added that at once, so new beta downloads will have it. I dislike empty company forums (who doesn't). Since I have no idea how many users are needed to keep a forum busy (as in not empty), I decided not to offer one. On the other hand I understand HelpSpot forums are designed to look good even with low volume so maybe I am missing out. You couldn’t be more right about the feedback box. I added that at once, so new beta downloads will have it.

I dislike empty company forums (who doesn’t). Since I have no idea how many users are needed to keep a forum busy (as in not empty), I decided not to offer one. On the other hand I understand HelpSpot forums are designed to look good even with low volume so maybe I am missing out.

]]> By: Ian Landsman http://rapidsignal.com/blog/2006/01/10/magna-crm-beta-update/#comment-198 Ian Landsman Tue, 10 Jan 2006 14:42:09 +0000 http://rapidsignal.com/blog/?p=153#comment-198 On the feedback front I have a suggestion. I don't know if you remember, but in the HelpSpot beta I had a feedback box on every page of HelpSpot. It was red and called out the fact that you're using a beta product and your feedback is requested. This worked really well and it might be something you want to try. Currently there's no clear way to give feedback or to be reminded that feedback is needed. You may also want to start using the forums as well. I found that there was a big mix of people. Some liked giving feedback in email, but others wanted to use the forums. I don't think it's totally necessary but might help you capture a few more feedback items. On the feedback front I have a suggestion. I don’t know if you remember, but in the HelpSpot beta I had a feedback box on every page of HelpSpot. It was red and called out the fact that you’re using a beta product and your feedback is requested. This worked really well and it might be something you want to try. Currently there’s no clear way to give feedback or to be reminded that feedback is needed.

You may also want to start using the forums as well. I found that there was a big mix of people. Some liked giving feedback in email, but others wanted to use the forums. I don’t think it’s totally necessary but might help you capture a few more feedback items.

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